FAQs

PAYMENT

What kind of payment method may I use?

We currently accept the following forms of payment:

– Credit/Debit Cards: We accept Visa, American Express, Mastercard, and Discover.

– PayPal: Choose to pay securely through PayPal using your debit card or credit card. Registration is free and easy. For more information, please visit www.paypal.com.

What if my payment has failed?

There may be several reasons why payment for an order has failed. Reach out to our Customer Service Team with the subject ‘Fail Payment’ and provide your details and/or screenshot of trouble (if can).

ORDER

Where is my order confirmation number?

An order confirmation number is only generated for online orders – once you’ve successfully placed your order. You will receive an email containing the details of your order.

Did not receive your Order Confirmation?

After 60 minutes you placed the order, please check all the mailboxes (including Spam, Promotion and Social) for Order Confirmation. If you did not see anything, let us help you! Contact our Customer Service Team follow the email address at the footer.

Why does my order status show ‘Payment Pending’?

Typically, the ‘Payment Pending’ status occurs when payment is unsuccessful. However, if payment is in fact unsuccessful, you should have received an email from us with instructions to reattempt payment.

Unable to reattempt payment or didn’t get a payment failure email?

Please refrain from re-creating your order to prevent duplication! Get in touch with our Customer Service Team with the subject ‘Payment Pending’ and we’ll send you a link for another attempt at payment!

Can I make changes to or cancel my order once it’s been placed?

You have 6 hours to cancel your order and receive a refund after your purchase. Please be informed that a management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you. 

We encourage all customers to carefully review their selections, quantities, and details before finalizing a purchase. If you have any questions or require assistance before placing an order, please reach out to our customer support team via support@flaniestore.com. Thank you for your understanding and cooperation.

For further inquiries, please contact our Customer Service Team at contact us with the subject ‘Order Support’

DELIVERY

How can I track my order?

Once your order has shipped you will receive an email from us with a tracking number and link to track your order. You just click on the link that we sent to track your order

If you just received a shipment notification, please allow 2 to 5 working days for the tracking information to update.

What are your delivery options and how long is shipping?

Delivery Time Frames: 7 – 15 working days

Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.

Delivery is only available on weekdays (excluding Public Holidays).

Do you process orders during Public Holidays?

While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.

Why is there a delay in delivery?

Due to a high volume of orders and the precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into How can I track my order? to check the status of your order.