RETURN & REFUND POLICY

By placing an order, you have confirmed that you have read, understood and accepted these following policies.

CANCEL THE ORDER

Once an order has been placed, it is immediately processed to ensure quick and efficient handling. You have 6 hours to cancel your order and receive a refund after your purchase. Please be informed that a management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation. If you try to cancel your order after you received a Shipping Confirmation email, we will not be able to issue a refund as the item has already been packaged and shipped out to you. 

We encourage all customers to carefu lly review their selections, quantities, and details before finalizing a purchase. If you have any questions or require assistance before placing an order, please reach out to our customer support team via support@flaniestore.com. Thank you for your understanding and cooperation.

RETURNS

We accept return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item).

Please contact our customer service via support@flaniestore.com to confirm your problem and take the return address before you make any decision. If you return the item without our confirmation, we cannot assure that it will be returned successfully to our return address and we can not refund it in this case.

Please do not send your return to the address on your package. That is not our return address and we will not take responsibility for any return package without a confirmation or notice from us.

To complete your return, we require a receipt or proof of purchase. Please contact our support team via support@flaniestore.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact our Customer Service to get the return address before you make any decision. Please do not refuse the delivery or send your return to the address on your package. That is not our return address and we will NOT take any responsibility for any return package without a confirmation letter or notice from us.

REFUNDS

Our policy lasts 10 days from the arrival date for you to send photos of evidence of damaged/broken items. If 10 days have gone by since you received the item, unfortunately, we can’t offer you a refund or exchange.

Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will not be eligible for return and refund. We will not refund in case you refuse to receive it either.

The shipping fee will not be refundable once items have been shipped

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (3 – 10 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via support@flaniestore.com